Terms and Conditions

Welcome to Ivy’s Soap House. These Terms and Conditions outline the rules and regulations for the use of our website. By accessing and using our website, you agree to comply with these Terms and Conditions. Please read them carefully before making any purchases.

1. Products:

- We offer a variety of handmade soap products on our website. Each product is described with details such as ingredients, size, and price. Please review the product information before making a purchase.

- Our handmade products undergo meticulous craftsmanship, with each item being hand-cut, hand-labeled, and carefully packed by our team. Due to the artisanal nature of our process, variations in size, shape, and design may occur from one product to another. Availability of our products is subject to change, and while we strive to manage our online stock levels accurately, we cannot guarantee continuous availability. In the rare event that an item is out of stock, we will promptly notify you to discuss options, which may include waiting for a new batch, selecting an alternative product, or receiving a refund.

- Please note that we reserve the right to discontinue any product at our discretion and for any reason. Additionally, prices for all our products are subject to change.

- Product Descriptions: As artisans, we want to clarify that we are not medical or healthcare professionals. Therefore, we do not claim that the use of our products will have a positive effect on pre-existing physical and/or mental health conditions. The information provided in our product listings pertains solely to the properties of the specific ingredients used in our creations.

2. Orders:

- To place an order, you must provide accurate and complete information, including your name, shipping address, and payment details.

- Once your order is placed, you will receive an order confirmation via email. This confirmation does not guarantee that the order will be fulfilled until it is processed and shipped.

3. Payment:

- Payment for orders can be made through our secure payment gateway using credit cards, debit cards, or other available payment methods.

- All prices are listed in GBP and are inclusive of taxes. Shipping costs will be calculated and added to your total at checkout.

4. Shipping:

- We strive to process and ship orders promptly. Please allow for processing time before your order is shipped.

- Shipping costs and delivery times vary depending on your location. You will be provided with shipping options and estimated delivery times at checkout.

5. Returns and Refunds:

- Unfortunately, due to hygiene and safety concerns, we are unable to accept returns on any purchased items. We apologize for any inconvenience this may cause and encourage you to reach out to us should you have any questions or concerns regarding your purchase.

- We may offer a refund or replacement for items that are damaged or defective upon arrival. Proof of purchase may be required for returns and refunds.

6. Privacy Policy:

- We collect, use, and protect your personal information in accordance with our Privacy Policy. By using our website, you agree to the terms outlined in our Privacy Policy.

7. Intellectual Property:

- All content on our website, including product images, text, and logos, are the intellectual property of Ivy’s Soap House. You may not use, reproduce, or distribute our content without permission.

8. Limitation of Liability:

- Ivy’s Soap House is not liable for any damages, losses, or expenses incurred as a result of using our website or products. We do not guarantee the accuracy, completeness, or reliability of information on our website.

9. Changes to Terms and Conditions:

- We reserve the right to modify or update these Terms and Conditions at any time. By continuing to use our website, you agree to be bound by the revised Terms and Conditions.

If you have any questions or concerns about our Terms and Conditions, please contact us at info@ivysoaphouse.com

Thank you for shopping with us!