Delivery Policy
Thank you for choosing Ivy’s Soap House for your handmade soap needs. This Delivery Policy outlines the guidelines regarding the shipping and delivery of orders placed on our website.
1. Shipping Methods:
- We offer shipping within UK using standard and expedited delivery options. Shipping methods and costs will be displayed at checkout based on your location.
2. Processing Time:
- Orders are typically processed within 2 business days of receiving payment. Please allow for processing time before your order is shipped.
3. Shipping Time:
- The estimated shipping time varies depending on your location and the shipping method selected at checkout. Estimated delivery times will be provided before completing your purchase.
4. Tracking:
- Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery.
5. Shipping Address:
- Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
6. Delays:
- While we strive to deliver orders in a timely manner, please note that shipping delays may occur due to unforeseen circumstances such as weather conditions, holidays, or carrier issues. We appreciate your patience in such situations.
7. Lost or Damaged Shipments:
- In the event that your order is lost or damaged during shipping, please contact us immediately so that we can assist in resolving the issue. We may require documentation or proof of damage for insurance purposes.
8. Contact Us:
- If you have any questions or concerns regarding our Delivery Policy, please do not hesitate to contact us at info@IvySoapHouse.com We are here to help and provide the best possible customer service experience.
By placing an order with Ivy’s Soap House, you agree to comply with the terms outlined in this Delivery Policy. Thank you for choosing us as your soap provider.